Help Desk

Making tech work for you

The latest

(The Washington Post/The Washington Post illustration/iStock)

Is it time to upgrade your smartphone? Our quiz can help you decide.

Should you upgrade your smartphone? Take our quiz.

By Heather Kelly, Chris Alcantara and Chris VelazcoMay 13

AI is coming to Google, whether you like it or not. Here’s what to watch.

By Shira OvideMay 12

Twitter could delete dormant profiles. Here’s how to save them.

By Heather KellyMay 10

Google IO 2023: Recap of AI announcements, Pixel Fold, PaLM 2 and more updates

By Washington Post StaffMay 10

Everything we know about the Pixel Fold, 7a and Google’s new tablet

By Chris VelazcoMay 10

We the users

(Sean Loose for The Post)

We the users want technology to work for us. Here are our demands.

Our columnist is tallying how technology fails us — and the ideas to make it better. What belongs on the list?

By Geoffrey A. Fowler

THE HELP DESK TEAM

Geoffrey Fowler has for more than a decade been holding tech companies accountable where it matters most: the products you use every day.

Heather Kelly is a veteran journalist on the intersection of humans and gadgets, and offers humorous advice on our digital lives.

Chris Velazco is the guy you’d want to take shopping with you for deep knowledge about what’s new, what’s a rip-off and what’s actually right for you and your family.

Tatum Hunter goes deep into how apps, websites and other technology actually works to help you get the most out of it.

Danielle Abril covers how technology is impacting the way we work and how companies are using artificial intelligence and other tools to exert more control over us.

Ask us your personal tech questions

We want to hear your questions about the phones, computers, apps and speakers that we surround ourselves with.

TECH IN YOUR LIFE

Your Data and PRIVACY

(Monica Rodman/The Washington Post)

How to ace your next AI job interview

By Monica Rodman

(Monica Rodman/The Washington Post)

Human or ChatGPT? AI is getting good.

(Monica Rodman/The Washington Post)

Quick Fix: How to remotely access another computer

(Monica Rodman/The Washington Post)

The cool and mildly strange tech gadgets of CES 2023

(Monica Rodman/The Washington Post)

The ISPY Awards: A parody award show for internet providers

PRIVACY RESET GUIDE

Internet Access

Interactive Quiz

(Kate Pullen for The Post)

Is Amazon Prime worth it for you?

If you're paying for Amazon Prime, or considering signing up, use this quiz to find out how much that $139 a year actually gets you and if there are better deals.

By Heather Kelly and Rachel Lerman

The Price of Big

How does Google’s monopoly hurt you? Try these searches.

By Geoffrey A. Fowler

How Internet and TV providers get away with jacking up your bill

By Geoffrey A. Fowler

There’s no escape from Facebook, even if you don’t use it

By Geoffrey A. Fowler

iTrapped: All the things Apple won’t let you do with your iPhone

By Geoffrey A. Fowler

Online security reset guide